Shipping policy
Shipping Policy
This Shipping Policy applies to all garden watering products and accessories offered by AlianaJames.
We aim to deliver your gardening essentials—watering cans, hoses, sprayers, and related accessories—as quickly and reliably as possible across the United States.
Order Processing Time
All orders are processed within 1–3 business days (Monday–Saturday, excluding holidays) after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery
We offer a simple and transparent shipping structure within the United States:
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Orders $69 and above: FREE shipping
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Orders below $69: $6.95 flat shipping fee
Estimated delivery time: 3–7 business days after dispatch, depending on your location and carrier conditions.
Delivery times are estimates and may vary during peak seasons, weather disruptions, or carrier delays.
Shipping Coverage
We currently ship to all 50 U.S. states, including Alaska and Hawaii.
We do not ship to P.O. Boxes or APO/FPO addresses at this time.
Order Tracking
Once your order is shipped, you will receive an email containing a tracking number.
You can use this number to monitor your package in real time until delivery.
Incorrect Address Disclaimer
Please ensure that your shipping address is accurate and complete at checkout.
AlianaJames is not responsible for delays or lost packages caused by incorrect or incomplete address information provided by the customer.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately so we can assist you in resolving the issue with the carrier.
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Email: info@alianajames.us
Phone: +1 (678) 340-7817
Address: 115 Emerald Hills Ln, Newnan, GA, 30263, United States